Appointments:
Consultation with your doctor is by appointment, urgent cases are seen on the day. Please tell the receptionist should you require a longer appointment i.e. complex health problems, counselling, Insurance Medicals and Women’s health checks.
Your doctor requires you to make an appointment for all scripts, referrals and follow-up tests. We kindly request that patients arrive on time. If you are unable to attend your appointment please contact the practice. Patients who arrive late may be asked to reschedule.
You can download, print and complete the New Patient Registration Form HERE and bring with you for your appointment.
Download the Skin Clinic New Patient Questionnaire HERE
Home Visits:
For patients too sick or incapacitated to attend the surgery, their doctor may be able to attend to them with a home visit. Unless it is an emergency, the doctor will visit in their lunch break or at the end of their consulting day. A separate fee applies to home visits.
Management of Personal Health Information:
Your medical records are private and confidential. It is the policy of this practice to maintain security of personal health information. Download the Privacy Policy PDF .
Your My Health record contains a summary of your most important health information including allergies, current medication and a history of your medical conditions.
As a patient, you are in control of your My Health Record record and can access it via the internet. You only have a My Health Record if you choose to register and health professionals can only add information to your record with your permission.
A My Health Record can make it easier to manage your health and is of particular benefit if you have complex medical needs or chronic health problems. It also helps you keep track of vaccinations you have received.
Your doctor will be able to add a Shared Health Summary to your record and if you choose, this information can be shared with other Medical Practitioners.
For more information please click on this link
www.myhealthrecord.gov.au/for-you-your-family/what-is-my-health-record
Billing Arrangements:
To maintain and improve the quality of service, the doctors who operate their practice from Lake Kawana General Practice have a policy of private billing. Full payment is required on the day of consultation. Scripts, referrals and follow-up test results may also require payment. Veterans and Workcover billing remain unchanged. Some procedures and services have a separate fee. Contact reception or talk with your doctor for more information. Payment can be made by cash, credit card or EFTPOS.
Your doctor will require a deposit of $80.00 for all new patient bookings. which will be credited against your consultation fee when you attend your appointment with your doctor.
Please note: All patients who fail to cancel an appointment with a minimum of 1 hour’s notice will be charged a fee of $80.00. This fee is non-refundable from Medicare.
After Hours Service:
After hours home visits are provided for patients through the National Home Doctor Service.
Alternatively, you can attend the Minor Injury and Illness Clinic at West Terrace, Caloundra Tel: 07 5436 8500.
For EMERGENCY medical attention please ring Queensland Ambulance Service on 000
Reminder System:
Your doctor participates in health promotion and disease prevention strategies. Please advise the nurses or receptionists if you do not wish to receive reminders from your doctor regarding test results or check-ups.
Patient Feedback:
Your doctor aims to provide a professional, caring and quality medical service to their patients. If you have any concerns, suggestions or complaints please feel free to talk these over with your Doctor or our Practice Manager. You are also welcome to write to us:-
Practice Manager
Lake Kawana General Practice
Unit 7/5 Innovation Parkway, Birtinya QLD 4575
However, if you feel you need to discuss the matter outside of the surgery you can contact:
Office of the Health Ombudsman
PO Box 13281, George Street, Brisbane
Queensland, 4003
Phone: 133 OHO (133 646)
Web: http://www.hqcc.qld.gov.au
